01
Reliability
Regular checks can identify wear, movement issues and developing faults before the gate stops working altogether.
Electric Gate Servicing
Electric gate servicing & maintenance
Planned servicing, preventative maintenance and breakdown support for automatic gates across Kent, Essex and London.
Keep your gate system safe, reliable and properly maintained with clear fixed pricing, scheduled servicing and ongoing support from ENTREX.
✓ Kent • Essex • London
✓ Clear fixed pricing
✓ Same-day repair support where possible
Trusted by schools, businesses and homeowners across Kent, Essex and London.
Preventative Maintenance
Why regular electric gate servicing matters
Electric gates combine mechanical movement, automation, safety equipment and access control. Regular servicing helps identify developing issues before they turn into inconvenient or expensive breakdowns.
02
Safety
Safety devices and the overall operation of the gate should continue to work as intended throughout the life of the system.
03
Long-term care
Planned maintenance gives you a clear record of the system, recommendations and any work that may need attention in future.
What We Check
More than simply opening and closing the gate
Every system is different, so the exact service depends on the automation, gate type, access control and safety equipment installed.
After the visit, ENTREX provides a written service summary and highlights any recommendations that may require attention.
Operational checks
General operation and system condition.
Safety checks
Applicable gate safety devices and operation.
Access control
Basic checks of connected access-control equipment.
Written summary
A service record with recommendations where required.
Annual Maintenance Packages
Choose the level of support that suits your gate
All plan prices are per gate system. Choose simple annual servicing or additional support for sites where reliability and faster response are more important.
B
Bronze
Essential annual servicing
£240
+ VAT / year
Same annual price as a one-off service, with additional maintenance-plan benefits.
- 1 scheduled service visit per year
- Annual service reminder
- Daytime breakdown call-out: £125 + VAT
- Additional labour: £75 + VAT/hour
- Out-of-hours call-out: £275 + VAT
- ENTREX Customer Portal
Most Popular
S
Silver
Regular servicing + reduced call-outs
£420
+ VAT / year
- 2 scheduled service visits per year
- Priority booking
- Daytime breakdown call-out: £95 + VAT
- Additional labour: £65 + VAT/hour
- Emergency out-of-hours call-out: £195 + VAT
- ENTREX Customer Portal
G
Gold
Enhanced cover for regular users
£600
+ VAT / year
- 2 scheduled service visits per year
- 2 standard daytime breakdown call-outs included
- Priority booking
- Further daytime call-outs: £95 + VAT
- Additional labour: £65 + VAT/hour
- Emergency out-of-hours call-out: £195 + VAT
- ENTREX Customer Portal
Replacement parts, materials, specialist equipment and remedial works are charged separately. Multi-gate and site-wide maintenance quotations are available on request.
ENTREX Customer Portal
Your gate information, servicing and support in one place
ENTREX maintenance customers can manage their gate information through a dedicated Customer Portal, keeping service records, documents and support history connected to the correct site and gate system.
Service History
View previous maintenance visits and service records.
Next Service Due
See when your next planned maintenance visit is due.
Quotes & Invoices
Access previous and current quotations and invoices.
Report a Fault
Send fault details and supporting information directly to ENTREX.
Site Records
Keep gate information and maintenance history together.
Multiple Users
Allow authorised contacts to access the same customer account.
Same-Day Repair Support
Need your electric gate repaired today?
Where possible, ENTREX provides same-day fault finding and repair support across Kent, Essex and London.
We keep a growing stock of commonly used gate automation components and have access to supplier and same-day courier options.
Where the fault can be diagnosed and the required component is available, replacement parts may be delivered directly to the engineer on site to help avoid unnecessary return visits and reduce downtime.
01
Common spares
Selected automation and access-control parts held in stock.
02
Supplier network
Access to replacement equipment and manufacturer parts.
03
Same-day courier options
Available parts can sometimes be sent directly to the engineer on site.
04
Fewer return visits
Our aim is to diagnose, source and repair as efficiently as possible.
Same-day repair support is subject to diagnosis, engineer availability, parts availability, site location and courier availability.
Breakdown Support
Clear call-out pricing when something goes wrong
No annual maintenance plan is required to use ENTREX breakdown support.
Standard Breakdown
£175 + VAT
Includes travel, initial fault diagnosis and up to the first hour on site.
Additional labour
£75 + VAT / hour
Emergency / Out-of-Hours
£275 + VAT
Evenings, weekends and bank holidays. Includes travel, diagnosis and up to the first hour on site.
Additional labour
£95 + VAT / hour
Normal working hours are Monday to Friday, 8:00am to 5:00pm, excluding bank holidays. Emergency and out-of-hours attendance is subject to engineer availability.
Speed Up The Diagnosis
Send the fault to ENTREX on WhatsApp
If you are contacting us about a gate fault, send us photos or a short video. It can help us understand the issue before attending and may help identify any parts or equipment required.
Scan to WhatsApp ENTREX
01843 627109
Schools, Developments & Managed Sites
Maintenance support for commercial and multi-gate sites
ENTREX supports schools, developments, businesses, managing agents and other managed sites with electric gate servicing, repairs and planned maintenance.
Managing more than one gate system? We can provide tailored site-wide maintenance quotations based on the number of systems, usage levels and servicing requirements.
FAQs
Electric gate servicing FAQs
Common questions about electric gate servicing, maintenance plans, same-day repair support, breakdown call-outs and ongoing care.
How often should electric gates be serviced?
The right service interval depends on how often the gates are used, the environment and the equipment installed. Many residential systems are serviced annually, while higher-use or managed sites may benefit from more frequent planned maintenance.
What is included in an ENTREX electric gate service?
A standard service includes general servicing and operational checks, safety checks where applicable, basic access-control checks and a written service summary with any recommendations. The exact checks will depend on the gate system and equipment installed.
Can ENTREX service gates installed by another company?
Yes. We can maintain and repair many existing electric gate systems even where ENTREX did not carry out the original installation. Existing systems are subject to their condition, accessibility and parts availability.
Are replacement parts included in the service price?
No. Replacement parts, materials, specialist equipment and remedial works are charged separately. If additional work is recommended, we will explain what is required before progressing.
What happens if you find a fault during a service?
We will record the issue and explain the recommended next step. Where a repair can be completed immediately and the required parts are available, we may be able to deal with it during the visit. Larger remedial works can be quoted separately.
Do you offer same-day electric gate repairs?
Where engineer availability, diagnosis, parts availability and location allow, ENTREX can provide same-day fault finding and repair support. We hold selected commonly used parts and can also use supplier and same-day courier options to help reduce unnecessary return visits.
Do you offer emergency and out-of-hours gate repairs?
Yes. Emergency and out-of-hours attendance is available subject to engineer availability. Maintenance-plan customers may benefit from reduced emergency call-out rates depending on their plan.
Can I send photos or videos of the gate fault before you attend?
Yes. Photos or a short video can help us understand the fault before attendance and may help identify any parts or equipment that could be required. You can send them directly to ENTREX through WhatsApp.
Do you offer maintenance for schools, developments and multi-gate sites?
Yes. ENTREX works with residential customers, schools, developments and managed sites. Multi-gate and site-wide maintenance packages can be quoted separately to suit the number of systems, usage levels and servicing requirements.
Book Your Service
Keep your gate system maintained and supported
Book a one-off service or talk to ENTREX about Bronze, Silver or Gold annual maintenance cover.